Return and Refund Policy 

At Fairyfit, presented by Nexgeneration Enterprises, we’re committed to offering a simple and fair return process.

In this document, “We,” “us,” and “our” refer to Nexgeneration Enterprises, and “you,” “your,” and “user” refer to our customers.

Return Guidelines

You can request a return under the following terms:

• Products must be unused, unwashed, and in original condition.
• All tags, labels, and packaging should be intact.
• Items that are used, worn, altered, or washed are not eligible.
• You must raise a return request within 48 hours of delivery.
• Returns that do not follow these conditions may be rejected.
   

How to Request a Return

Step 1: Email us at nexgenenterprisesauthorize@gmail.com with your Order ID and a brief reason for the return.
Step 2: If the item is defective, incorrect, or damaged, attach photos for validation.
Step 3: Wait for our response with further instructions if the return is approved.

We reserve the right to deny returns that do not meet the stated criteria.

Refund Process

Once we receive and inspect your return, you’ll be notified of your refund status. Approved refunds are processed within 5–7 business days and credited to your original payment mode. A confirmation email will be sent once complete.

Partial Refunds

In cases where returned items are slightly damaged or missing packaging, a partial refund may be issued at our discretion.

Product Issues

If you receive a wrong, damaged, or faulty product, notify us within 48 hours of delivery and provide visual proof. We’ll ensure the issue is resolved promptly.

Customer Assistance

For questions related to returns or refunds, contact our support team at:
nexgenenterprisesauthorize@gmail.com

Thanks for being part of the Fairyfit community. We’re dedicated to providing you with a seamless shopping experience.